(or answers to questions we know you really want to ask)
Our online webstore accepts Visa, MasterCard, American Express,
and Discover cards, as well as payments via PayPal. Credit cards will be charged
once your order has been processed (as opposed to in real-time at checkout). This makes it easier on both you and us if there are any
delays or changes to your order. PayPal funds are transferred in real time, but
the nature of PayPal makes it very easy to refund part or all of your payment if
needed.
Our physical store (in Anaheim, CA) accepts credit cards,
traveler's checks, money
orders, personal checks (with valid ID), and of course cash. For customers in
our store, we have additional financing options available on approved credit. For
details, please come in and visit our store or call during regular business hours.
Online orders are processed during regular store hours. Our
store is open Tuesdays through Saturdays, closed on Sundays and Mondays
- this means that orders placed on the weekend will likely not be processed or
shipped until Tuesday morning. Please keep this in mind when ordering - we'd
hate to leave you in a bind when you need something in a hurry...
Most of the products found in our webstore are items that we keep
in stock in our store. However, there's always a chance that we could be out of
something or that the manufacturer could be having trouble
filling orders. If we find a problem with your order, we will contact
you as soon as possible BEFORE charging your credit card so that we can discuss alternatives
and options.
Some products found in our webstore are designated as Special
Order items. This means that these items are usually not ready to be
shipped - we'll need to order them from our supplier or the manufacturer, a
process that could take weeks or even months. Items like this are clearly marked
on their respective pages, along with a general estimate of time
until delivery. We will contact you with a more accurate time estimate once your
order has been placed (or you can contact us before ordering if you wish). Please
understand that Anaheim Band is not in control of the actual delivery time -
we're at the manufacturer's mercy. In addition, special order items may not be
returned or refunded.
We ship orders via UPS, safely packaged and insured against
damage for the full purchase price. When your order ships from our store, you
will receive an email directly from UPS with your package tracking number and
delivery information. If you do not receive (or have lost) this confirmation
email, please contact us for the tracking information.
You have the option at checkout to upgrade your order at the
time of checkout to a
faster method of delivery, such as 2 day air. Please keep in mind that
time estimates for shipping are based on when your order actually leaves our
store, and not necessarily from the time you place your order. Orders
are shipped from our store Tuesday through Friday. In
addition, UPS does not consider weekends or holidays to be part of
their delivery time. In other words, an order placed on a Friday evening but
upgraded to 2nd day air will probably not arrive at your door until the
following Thursday at the earliest (since it won't leave our building until
Tuesday).
In the rare event that your order is lost or damaged in transit,
please contact us IMMEDIATELY so that we can file a claim with the shipping
company and send you replacement items. Please save ALL boxes and packaging
materials, call or email us as soon as possible, and wait for further
instructions.
We apologize, but at this time we will not accept orders from
outside the United States through our website. However, we do have the ability
to ship orders worldwide, and do so on a regular basis. If you live
outside the US and would like to purchase anything from us, please call our
store during business hours to arrange for payment and shipping.
Items purchased via our online webstore may be returned for
refund or exchange within 30 days of purchase, with the following exceptions:
-
For copyright reasons, opened computer software and printed
music will not be refunded. Defective or damaged items will be replaced with
another copy.
-
For health reasons, opened boxes of reeds cannot be returned.
-
Any items returned without complete packaging or not in new
condition (i.e. scratches or any signs of use) will be subject to a 15%
restocking fee. This restocking fee also applies to any returned mouthpieces
(regardless of condition or packaging) to help defray the cost of cleaning and
sterilization.
-
Special Order or customized items may not be returned.
-
Shipping charges are non-refundable.
All other items may be returned for credit, exchange, or refund,
either in person in our store or by return shipping. Please contact us by phone
or email to make arrangements.
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